Terms and Conditions

This Agreement was last modified on 18 February 2016.

doll.com.bd owns and operates this Website.  This document governs your relationship with doll.com.bd. By using the Services, you are agreeing to all of the Terms and conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Conditions.

 Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

Information you give us

You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the products. If you use Our Website, you are responsible for maintaining the confidentiality of your details and for preventing any unauthorized person from using your computer. We reserve the right to refuse your access to Our Website

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policies. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


You may purchase products offered online by us by completing the registration form available on our website or over the phone call.  By placing an order, you confirm that you are agreed with Terms and Conditions and all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable Terms and Conditions.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable Terms and Conditions, even if the order has been confirmed and your payment is done.  If your payment is done for the purchase and we cancel the order, we will notify you and send you back the amount you paid, less delivery charges, at our discretion.


You have to register with our website to be able to make purchases from our online store. If you face any difficulties to register our support teams will help you to register. Once you submit an order, you cannot cancel it after we shipped the ordered products.  All orders are subject to acceptance by us, at our discretion.

Special offers

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice

Pricing and Availability

All prices are in Bangladeshi Taka. Prices exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.

We try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If we cancel any order in such situation and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.


The full payment for your order (including the product price and applicable delivery charges) can be made in multiple ways. One is advanced payment by your Credit card and Debit Card or bkash wallet and the second one is cash on delivery (COD). But if you want to receive our product from outside Dhaka city then you must make advanced payment.

In case of large transactions we will require confirmation on payment details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.


We ship within Bangladesh only. Inside Dhaka city, we charge BDT 50 and outside Dhaka city the charge is BDT 60 only. If there is any modification in delivery charge for a particular item, it will be mentioned in Product details.

It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.

We use all reasonable efforts to dispatch orders within 2-4 working days of the purchase date. Most orders should arrive within 2-4 working days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing info@doll.com.bd or calling +8801912404971. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered. We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.


All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your payment is done for an item that is out of stock, we will cancel your order and send you back the amount paid. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.


If you receive any goods in a damaged condition, we may send you back the amount paid for the goods or send replacement goods at our discretion if you notify us when you just receive. We may ask you to provide proof of the damage, as a condition of refund or replacement.


Goods ordered by you remain our property until you pay for them in full.

Contacting us

You can contact us using any of the following methods:

Notices to you

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of doll.com.bd or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by doll.com.bd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


You must not misuse this Website. You will not: commit or encourage a criminal offence transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and doll.com.bd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


If any part of the Terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and conditions will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and your payment is done.  If your payment is done for the purchase and we cancel the order, we will notify you and send you back the amount you paid.


You agree to indemnify, defend and hold harmless Bangla-toys.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Entire Agreement

These Terms and conditions including any set out the entire agreement between you and us concerning its subject matter and supersede all prior communications.


We may alter these Terms and Conditions from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect. doll.com.bd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Dispute Resolution

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

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